Common Queries

Frequently Asked Questions

Answers to some of the questions we are most often asked by new customers. Please feel free to contact us if you have any other questions.

What types of appliances do you repair?

We repair a wide range of appliances, including refrigerators, dishwashers, ovens, stoves, microwaves, washing machines, dryers, freezers, and more.

How experienced are your technicians in appliance repairs?

Our technicians are highly experienced in appliance repairs. They undergo rigorous training and have extensive knowledge of various appliance brands and models.

What areas do you serve in Texas?

We serve the Houston, Dallas, Austin, and San Antonio areas of Texas. Learn more about our Service areas

Service Area – Texas US

What areas do you serve in California?

We serve the Los Angeles County, and Orange County areas of California. Learn more about our Service areas

Service area – California

Is there a service charge for out-of-area repairs?

For out-of-area repairs, there may be a service charge to cover additional travel expenses. Please contact us for more information specific to your location.

How quickly can I expect a technician to arrive at my location?

We strive to provide prompt service and aim to have a technician at your location as soon as possible. Typically, we can schedule a technician within 2 hours from the time you contact us.

Do you offer same-day or emergency repair services?

Yes, we offer same-day and emergency repair services. We understand that appliance breakdowns can be inconvenient, and we prioritize urgent repairs to minimize disruption to your daily routine.

What is your process for diagnosing and repairing appliances?

Our technicians follow a systematic process to diagnose and repair appliances. They will carefully examine the appliance, identify the problem, provide an explanation of the issue, and discuss the repair options with you. Upon your approval, they will proceed with the necessary repairs.

Is it more cost-effective to repair an appliance or replace it?

The cost-effectiveness of repairing versus replacing an appliance depends on various factors, such as the age of the appliance, the extent of the damage, and the cost of replacement parts. Our technicians will assess the situation and provide their professional recommendation to help you make an informed decision.

Do you offer any maintenance/preventive services for appliances?

Yes, we offer maintenance and preventive services for appliances. Regular maintenance can help extend the lifespan of your appliances and prevent potential issues. We can offer Free maintenance service.

How do I schedule an appointment for appliance repair?

To schedule an appointment for appliance repair, you can visit our website (www.plumappliancerepair.com/book-appointment) and fill out the appointment request form. Our friendly staff will assist you in scheduling a convenient time for the repair.

Are your repairs backed by a satisfaction guarantee?

Yes, our repairs are backed by a satisfaction guarantee. We provide high-quality service, and if you are not satisfied with our work, please let us know, and we will make every effort to address your concerns.

What brands of appliances do you specialize in repairing?

We specialize in repairing appliances from a wide range of brands. Our technicians are trained to work with various brands and stay updated on the latest technologies.

Can you repair both residential and commercial appliances?

Yes, we have the expertise to repair both residential and commercial appliances. Whether you need a home appliance or a commercial-grade appliance repaired, our technicians can handle the job.

How long does an average appliance repair take to complete?

The duration of an appliance repair can vary depending on the complexity of the problem and the availability of replacement parts. Simple repairs may be completed within a single visit, while more involved repairs may require additional time. Our technicians will provide you with an estimated timeframe during the diagnosis process.

Are there any precautions I should take before the technician arrives?

Before the technician arrives, it is helpful to ensure that the appliance is accessible and cleared of any clutter or obstacles. Additionally, if there are any specific instructions or details about the appliance issue, please be prepared to share them with the technician to facilitate the repair process.

Do you have a question but didn't find the answer?

Contact us at support ([email protected]) and we will be happy to answer any of your questions