Privacy Policy
This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services. It’s important that you read this entire policy, but here’s a summary to get you started:
The information we collect
1.1 We collect certain information when you use Plum Appliance Repair. This includes information you provide to us, information we collect automatically, and information we receive from other sources.
Information you provide to us
Payment information.
2.1 If you make an appointment for any paid services through Plum Appliance Repair, you may need to submit a valid payment method and associated billing information, including your full name and billing address. Our payment processors, like Stripe, Square, and PayPal, receive and process your payment information. Depending on the processor, we may also receive and store certain billing information, including the last four digits of the credit card number associated with the transaction.
Information we receive from other sources
3.1 We may receive information about you from other sources, including from other users and third parties, and combine that information with the other information we have about you.
How we use your information
We use your information for the following purposes:
To fulfill our contract with you
To contact you.
4.1 We use your information to contact you in connection with your account, such as to verify or secure it with two-factor authentication. We may also use your information to contact you about important product or policy changes and to send you information about products you have purchased.
To provide customer service.
4.2 We use your information to respond to your questions about our products and services and to investigate bugs or other issues.
For our legitimate business interests
To protect our services.
5.1 We use the information to keep our services secure, to prevent misuse, and to enforce our Terms of Service and other policies against users who violate them.
To report on our company’s performance.
5.2 We use your information to track the fundamental metrics of our business, perform financial reporting, respond to regulatory obligations, and debug billing issues.
To personalize the product.
5.3 We use your information to personalize our services. This information powers our discovery surfaces (so that you see relevant communities or content first), Highlights Notifications, and similar features, and helps us surface Plum Appliance Repair features and promotions from us and our partners that may be of interest to you.
To contact you.
5.4 We may use your information to let you know about new products or features we think you’ll like. You may opt out of receiving such marketing communications. Where local law requires, we will obtain your consent before sending such communications.
To comply with our legal obligations
5.5 We retain and use your information in connection with potential legal claims when necessary and for compliance, regulatory, and auditing purposes. For example, we retain information where we are required by law or if we are compelled to do so by a court order or regulatory body. Also, when you exercise any of your applicable legal rights to access, amend, or delete your personal information, we may request additional information from you for the purpose of confirming your identity.
With your consent
5.6 We may also collect and use personal information with your consent, such as to send you marketing communications where legally required. You can revoke your consent at any time (mostly through our services directly), though note that you might not be able to use any service or feature that requires the collection or use of that personal information.
To protect someone’s vital interests
6.1 We may collect or share personal data if we think someone’s life is in danger—for example, to help resolve an urgent medical situation.
How we disclose your information
With our vendors.
6.2 We may provide information to vendors we hire to carry out specific work for us. This includes payment processors like Stripe and PayPal that process transactions on our behalf and cloud providers like Google that host our data and our services.
To comply with the law.
6.3 We may disclose information in response to a request for information if we believe disclosure is required by law, including meeting national security or law enforcement requirements. Where allowed and feasible, we will attempt to provide you with prior notice before disclosing your information in response to such a request. Our Transparency Report has additional information about how we respond to requests from governments and law enforcement entities.
In an emergency.
6.4 We may disclose information if we believe in good faith that it’s necessary to prevent serious harm to a person.
To enforce our policies and rights.
6.5 We may disclose information if needed to enforce our Terms of Service, Community Guidelines, or other policies, or to protect the rights, property, and safety of ourselves and others.
Sale, Acquisition, or Transfer of Assets.
6.6 We may disclose information if Plum Appliance Repair is evaluating and/or engaging in a merger, acquisition, reorganization, bankruptcy, sale, transfer, or change in ownership of Plum Appliance Repair or any of its assets.
Aggregated or de-identified information.
6.7 We may disclose information that has been aggregated or anonymized such that it cannot reasonably be used to identify you. For example, we may share aggregated user statistics in order to describe our business to partners or the public.
Data retention
7.1 We retain personal information until we determine it is no longer needed for the processing purposes for which we collected or retain it or for legal compliance.
Access your information
8.1 If you want to see what information we have collected about you, you can request a copy of your data in the Privacy & Safety section of your User Settings. You should receive your data packet within 30 days. Data is delivered in common digital formats including CSV, JSON, and any other file format you used when uploading attachments to the services.
8.2 You also have the right not to be discriminated against for exercising your rights. You may have the right to object to the “sale” of your data and the “transfer/processing of your data for targeted advertising”. We do not sell our users’ data or share personal data for targeted advertising.
8.3 Applicable law may provide for restrictions from said requests for certain data. For example, we need to store certain data in order to provide you with our services. We also need to take reasonable steps to verify your identity before responding to a request. If you are submitting a request as an authorized user agent (when permitted), we may require proof of your authority in writing before processing the request. Depending on applicable law, you may be able to challenge our denial of your request.
8.4 If you have any questions about these rights, wish to exercise them, or request an appeal, please reach out to us at support@plumappliancerepair.com.
Additional Information for Users in California
8.5 In addition to the rights described above, consumers residing in California are afforded the right to certain additional information with respect to their personal information under the California Consumer Privacy Act (“CCPA”). If you are a California resident, this section applies to you.
Our collection and use of personal information:
8.6 We collect the following categories of personal information: identifiers (such as your username, the email address you used to sign up, and your phone number.
No sale or “share” of personal information:
8.7 The CCPA sets forth certain obligations for businesses that sell or “share” personal information. We do not sell or share the personal information of our users as defined in the CCPA.
8.8 California’s “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties, as defined under applicable law, for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.